Effective Date: July 22, 2026

At NordStar Trailers, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please read the policy below to understand your rights and eligibility.

1. Return Policy

You may request a return within 30 days of the delivery date.

To qualify for a return, the product must:

  • Be unused and in new condition.

  • Be returned in its original packaging with all included accessories and documentation.

  • Show no signs of misuse, modification, or damage caused after delivery.

Returns requested after 30 days are not eligible for a refund or exchange.

2. How to Request a Return

To begin a return, please contact our customer support team with:

  • Your order number

  • Full name

  • Reason for the return

  • Photos or videos of the product (if applicable)

Once your request is approved, we will provide return authorization and detailed return instructions.

Email: contact@nordstartrailers.com

3. Trailer & Freight Returns

Due to the size of trailers and heavy equipment, certain products must be returned by freight transport.

Before shipping any trailer back, you must obtain Return Authorization from NordStar Trailers. Unauthorized returns may be refused.

Customers are responsible for ensuring returned trailers are securely prepared for transport unless otherwise agreed in writing.

4. Return Shipping Fees

We believe in transparent pricing.

  • Restocking Fee: 0% (No restocking charge)

  • Approved Returns: Return shipping instructions will be provided during the authorization process.

  • If the return is due to an incorrect, damaged, or defective product, NordStar Trailers will cover the approved return shipping costs.

5. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds are typically processed within 10 business days after inspection.

  • A confirmation email will be sent once the refund has been completed.

6. Exchanges

We gladly assist with exchanges for eligible products.

Exchanges are available when:

  • The item arrives damaged or defective.

  • An incorrect product was delivered.

  • The exchange request is approved within the return period.

Replacement items are shipped after the original product has been received and verified.

Restocking Fee: 0%

7. Non-Returnable Items

The following items are generally not eligible for return:

  • Used trailers or equipment showing signs of use

  • Customized or special-order trailers

  • Products modified after delivery

  • Items damaged by improper use, accidents, or unauthorized repairs

This does not affect your rights regarding products that arrive damaged or defective.

8. Damaged or Incorrect Deliveries

If your trailer arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery.

Include clear photographs of the product and packaging so we can resolve the issue as quickly as possible.

9. Contact Us

If you have any questions regarding this Return & Refund Policy, our customer support team is happy to help.

NordStar Trailers

Phone: 307-395-3877

Email: contact@nordstartrailers.com

Address: 2900 Valley Dr E, Miles City, MT 59301, United States