Shipping and Delivery Policy
Effective Date: July 22, 2026
At NordStar Trailers, we are committed to delivering your trailer safely and efficiently anywhere within the United States. Because our products are large, heavy-duty freight items, every shipment is carefully scheduled and coordinated with professional freight carriers rather than standard parcel shipping.
This Shipping Policy explains how we process, ship, and deliver orders placed through nordstartrailers.com
1. Shipping Coverage
We currently ship to residential, commercial, and business addresses throughout the United States.
If your delivery location has limited freight access, our team will contact you to arrange the most suitable delivery method.
2. Delivery Methods
We offer multiple delivery options depending on the product purchased.
Freight Delivery
All trailers are delivered by specialized freight carriers directly to your home, business, or commercial property. Once your order has shipped, the carrier will contact you to schedule a convenient delivery appointment.
Local Pickup
Customers may pick up their trailer free of charge from our designated pickup location. A valid photo ID and proof of purchase are required, and appointments must be scheduled in advance.
Small Parts & Accessories
Smaller products, replacement parts, and accessories may be shipped using UPS, FedEx, or LTL freight, depending on size and weight.
3. Order Processing & Delivery Times
| Stage | Time |
|---|---|
| Order cut-off | 5:00 PM (PST), Monday–Friday |
| Processing time | 1–2 business days |
| Transit time | 6–8 business days |
| Estimated delivery | 7–10 business days |
Orders placed after 5:00 PM Pacific Time are processed on the next business day.
Please note that weekends and public holidays are not considered business days. During periods of high order volume, delivery times may be extended. If a significant delay occurs, we will notify you by email or phone.
4. Shipping Costs
We offer flat-rate nationwide shipping on all trailer orders.
Flat Rate Freight Shipping: $500
Shipping charges are displayed during checkout before payment is completed.
5. Order Tracking
After your order has been dispatched, you will receive a Shipment Confirmation Email containing your tracking number and delivery details.
Tracking information typically becomes active within 24 hours after shipment.
6. Delivery Requirements
To ensure a successful delivery, customers are responsible for:
Providing an accurate delivery address.
Ensuring sufficient space for freight delivery.
Being available during the scheduled delivery window.
Inspecting the trailer upon arrival before signing the delivery receipt.
If delivery cannot be completed due to incorrect address information or missed delivery appointments, additional freight charges may apply.
7. Delivery Issues
If your shipment is delayed, arrives damaged, or you experience any delivery concerns, please contact our customer support team immediately. We will work directly with the freight carrier to resolve the issue as quickly as possible.
8. Returns & Shipping
For information regarding eligible returns, exchanges, and refunds, please refer to our Return & Refund Policy. Any approved freight return must receive prior authorization from NordStar Trailers before being shipped.
9. Contact Us
If you have questions about shipping or need assistance with your delivery, please contact us.
NordStar Trailers
Phone: 307-395-3877
Email: contact@nordstartrailers.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)
Customer Support Response Time: Within 24 business hours
